FileHound Support
At FileHound, customer satisfaction is our top priority, and we strive to deliver a first-class support experience to all our partners and customers. Our commitment to providing exceptional service is reflected in our long-standing record of receiving great customer feedback across various businesses.
We understand that prompt and courteous support is critical to our customers' success, and we offer a range of support options through our fully trained reseller partners. With FileHound, you can rest assured that any support requests will be handled quickly and efficiently, giving you the confidence to focus on your core business.
We have two options for you to get the support you need:
Visit Our Knowledge Base
Our FileHound support widget is conveniently accessible from any location within FileHound Cloud. You can find it nestled at the bottom right-hand corner of the interface. Our extensive knowledge base is a treasure trove of information, packed with guides and insights on a myriad of topics. Whether it's about uploading and indexing documents, conducting efficient searches, or managing administrative tasks, you'll discover all the information you need to maximize your use of FileHound.
Get Customer Support
Looking for immediate assistance?
In the first instance, we recommend contacting your designated FileHound Reseller for prompt resolution of common support requests. They are equipped to provide comprehensive customer support.
TeamViewer Quick Support
From time to time, we may need to remotely view your screen to support you. To achieve this we use TeamViewer, an industry leading, secure remote support solution which allows us supervised access to your computer.
The FileHound Status Page is where you can get real-time updates on how our SaaS platform, API and cloud demo environments are running.